top of page
Birthday Party with Ice Cream

Privacy Policy

Ascendo's Data Privacy Policy


This Data Privacy Policy has been prepared to assist you in understanding how Ascendo Academy Pte Ltd (Ascendo) collects, uses and/or discloses or otherwise process personal data that is provided to us.

Privacy of your personal data is important to us and Ascendo is committed to show care when managing these information through our Privacy Policy statement, in consistent with the Personal Data Protection Act 2020.

The policy applies to Ascendo Academy Pte Ltd and its associated/affiliated businesses and outlines our obligations and practices in the handling of the Personal Data we collect and hold. If you have any questions on this policy or in relation to how Ascendo manages, protects and/or processes your personal data, please contact our Data Protection Officer (DPO) via email:


Personal data (“Personal Data”) refers to all and any information relating to you obtained by us in the course of and as a result of the provision of any products and services by us to you. Personal Data includes but not limited to your name, NRIC number, mailing address, telephone number(s), personal email address, nationality, gender, date of birth, marital status, photographs, employment information and financial information.


Generally, we collect Personal Data from customers and prospective customers, for purposes relating the products and services we offer. These purposes include, but are not limited to:

  • Responding to your enquiries regarding our courses, and any other services we offer

  • Processing and managing feedback

  • Processing requests, orders and administering accounts

  • Providing customer support including account servicing (class confirmations, reminders, postponements, cancellations etc.)

  • Communication with you in relation to products and services we provide which are relevant to your existing relationship with us

  • Offering you updated marketing and promotional packages which you may benefit from, including products and services offered by our selected partners

  • Administering and managing your relationship with us as our trainees, (training grant application, assessment, post-course evaluation, and license collection)

  • Meeting regulatory and legal obligations

  • Responding to your enquiries regarding training courses, and any other services we offer

  • Research and survey

  • Safety and Security of Premises


We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices.



Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as when you physically visit us at our Training Centres/Exhibition Booths to provide us a written order or virtually ask us to provide a product or service over the telephone or internet.

Our websites and mobile applications may also offer interactive facilities, such as enquiry forms, comment forms and contest entry forms, where Personal Data may be collected. In addition, we may also obtain Personal Data from third parties such as our partners, contractors and regulatory authorities.

Regardless of who provides Personal Data to us, it will always be handled by us in accordance with this Personal Data Protection and Privacy Policy and the Personal Data Protection Act 2020.





In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent and/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements.

Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:

  • Regulatory bodies and agencies

  • Ministry of Manpower (MOM) etc.

  • Funding agencies, e.g.: SkillsFuture Singapore (SSG)

  • Insurers and financiers

  • Ascendo data intermediaries, programme partners, other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services


Some of our information technology service providers may be located overseas (if any) and, as a result, Personal Data collected and held by us may be transferred overseas.

Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.

However, please note that we may disclose your personal data to third parties without first obtaining your consent in certain situations, including, without limitation, the following :

  1. the disclosure is required by law; or is necessary for any investigation or proceedings

  2. the purpose of such disclosure is clearly in your interests and consent cannot be obtained in a timely way

  3. the disclosure is necessary to respond to an emergency that threatens the life, health or safety of yourself or another individual.


For the full list of exemptions, please refer to the Act which is publicly available at




We will do our best to ensure that the Personal Data we hold is accurate, complete and up-to-date whenever we collect or use it. This means that from time to time, we may approach you via our marketing channel to get updates for your Personal Data. If you find that the Personal Data we hold about you is incorrect, please contact us immediately and we will correct it.

Security of Personal Data is important to us and we take all reasonable precautions to protect Personal Data from misuse, loss, unauthorized access, modification or disclosure.

Some of the ways we protect Personal Data include:

  • External and internal premises security;

  • Restricting access to Personal Data only to staff who need it to perform their day to day functions;

  • Maintaining technology products to prevent unauthorized computer access or damage to electronically stored information, such as requiring identifiers and passwords, firewalls and anti-virus software; and

  • Maintaining physical security over paper records.



You can access most of the Personal Data we hold about you by contacting us formally through email at We will require a formal written request from you to our Data Protection Officer. An administrative fee may be charged to you to cover the reasonable cost of retrieving the information and supplying it to you.


Access to Personal Data may be refused in a number of circumstances, such as where the Personal Data relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why as required by applicable laws.





Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, SMS-Text), please notify us in writing to It may take up to 4 weeks, upon receipt of your request, for the change to take effect.


Your Personal Data will only be retained for a reasonable period based on your transaction purposes, usually no more than 5 years or as required by law.

WHO CAN YOU FIND if you have queries?



Should you believe that the privacy of your Personal Data has been compromised, please contact us at We will take the relevant steps to address your concerns.




The type of Personal Data we collect on our website depends on your interaction with the website. When you visit our websites, our host records your server address, domain name, the date and time of the visit and the pages visited. This information may be collected through the use of cookies. Information collected about your visit to our site is retained for statistical and website development reasons and is not in a form which would enable us to identify you.


When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, or provide feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request.



We reserve the right to amend this Data Privacy Policy at any time. This is part of our continuous efforts to ensure that we properly manage, protect and process your personal data.


We may amend the terms of this Data Privacy Policy at our absolute discretion. Please check our Data Privacy Policy on a regular basis.


For any questions relating to your Personal Data or about our Privacy Policy, you may contact our us at:

Ascendo Academy Pte Ltd
9 Little Road, #02-01
Singapore 536985

Effective date: 29th July 2019
Last updated: 29th July 2019

bottom of page